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The Consultation Method

Ready to elevate every service from the first conversation?
This training gives you the framework and confidence to conduct professional, purposeful consultations that lead to flawless outcomes. Learn how to analyse hair, uncover client desires, and manage expectations — setting every appointment up for success.

WHAT WE WILL COVER

  • The Power of the Consultation – Discover why this step defines every service outcome and client relationship.

  • Structured Conversations – Master the 10-minute consultation that builds trust and clarity from the start.

  • Hair & Face Analysis – Learn to assess texture, density, history, and face shape to guide your recommendations.

  • Managing Expectations – Communicate timelines, transformations, and realistic results with confidence.

  • Building Trust & Documentation – Create consistency through professional notes and safe record-keeping.

  • Retail & Aftercare Guidance – Provide tailored home care and product education that strengthens loyalty.


WHY IT WORKS 

This training goes beyond asking questions — it teaches stylists to listen with intent, educate with confidence, and deliver results that align with each client’s vision. You’ll walk away with a repeatable system that ensures every guest feels understood and cared for.


WHO IS IT FOR

Apprentices (2nd year and up) building professional foundations, Senior stylists refining communication and leadership, Salon teams seeking alignment and consistent client experiences


FORMATS

Half-day focus
Add to a hands-on or look-and-learn, tailored to your team size and goals.


MODELS

Salon-supplied models are ideal.


REGIONS

Delivered in-salon across regional NSW, QLD and Victoria.
Travel quoted by location.


OUTCOMES

Conduct confident, structured consultations in under 10 minutes

Analyse hair type, texture, density, and history effectively

Recommend cuts and colours that enhance natural features

Manage client expectations for seamless transformations

Deliver professional aftercare and retail guidance

Build trust and consistency across the salon team

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